Complaints

How to complain

Please send your complaint to [email protected] with the subject line Complaint, or call 0151 720 1896.

If you prefer to write to us, our office address is DoES Liverpool, The Tapestry, 68-76 Kempston Street, Liverpool, England, L3 8HL.

What to include

• Your name and preferred contact details
• The property address or enquiry details involved
• A clear summary of what went wrong
• What outcome you are looking for

What happens next

• We aim to acknowledge complaints within 5 working days
• We aim to provide a substantive response within 15 working days where reasonably possible
• If more time is needed, we will tell you and explain why

Independent advice

If your complaint relates to financial pressure, repossession risk or legal issues, we strongly recommend that you seek independent legal or debt advice as soon as possible.